T-Mobile is offering a free line to select long-term customers, a move that follows recent announcements of price increases for some users. This limited-time offer comes with specific eligibility requirements that customers should carefully consider.
According to The Mobile Report, this offer applies to customers who have been with T-Mobile since at least March 10, 2015. In addition to this tenure requirement, eligible customers must also meet several other criteria.
Eligibility Requirements for T-Mobile’s Free Line
To qualify for the free line promotion, customers must:
- Be a T-Mobile customer since March 10, 2015, or earlier.
- Have an eligible rate plan.
- Maintain a multi-line account with at least two paid voice lines on a Family Plan.
- Have no more than one existing free or discounted line on their account.
- Not finance a device on the free line.
Price Increases for Legacy Plans
The free line offer comes on the heels of announced price increases for some legacy T-Mobile plans, effective April 2, 2025. These adjustments impact plans previously unaffected by the 2024 price hikes, with the company citing “rising costs” as the reason. Android Authority reported on these changes, noting that customers were encouraged to switch to newer plans or change carriers to avoid the increases. Customers with a “Price Lock” guarantee will not be subject to these price adjustments.
T-Mobile’s 2025 Developments: Reliability and Satellite Connectivity
Despite the price hike controversy, T-Mobile has seen positive developments in 2025. In January, independent testing confirmed T-Mobile as the most reliable network provider. Furthermore, February marked the expansion of their satellite-to-phone service, developed in partnership with Starlink, to all customers. This service provides text messaging capabilities, including person-to-person and group chats, in areas lacking cell tower coverage.
Conclusion: Balancing Benefits and Costs
While the free line offer provides a valuable benefit for eligible long-term customers, the concurrent price increases for others have caused frustration. Customers should carefully evaluate their current plan and the free line offer’s terms to determine the best course of action. Weighing the potential cost savings of the free line against potential price increases on existing services will be key to making an informed decision.
