Microsoft is developing an AI-driven system designed to streamline the detection and resolution of software issues on Windows 11 PCs, as revealed in a recently published patent document. This innovative approach leverages AI to analyze error data, providing efficient solutions and simplifying the troubleshooting process for both developers and everyday users. Microsoft is also exploring ways to transform Copilot into a collaborative, multi-user chat platform.
Discovered by MSPowerUser, the 25-page patent document, published in February 2025, outlines the functionality of this new system. The AI is designed to not only identify problems but also suggest and even automatically apply fixes, significantly improving the troubleshooting experience. While primarily aimed at developers, the system’s ability to automate solutions and provide intelligent support extends its benefits to all Windows 11 users. Moreover, the AI can generate detailed reports for complex issues, facilitating more efficient debugging for developers.
Microsoft patent screenshot
This image from the patent filing illustrates how the AI system can provide detailed explanations of various software problems, including the root cause of crashes and insights into the relevant code. The system also simplifies complex software code into layman’s terms, enhancing accessibility for non-technical users. For example, if a developer analyzes a memory dump, the AI can simplify the description of the malfunctioning execution. Through this process, the AI analyzes error data to pinpoint the specific code responsible for, or contributing to, the issue.
In other AI-related developments, a separate patent reveals Microsoft’s intention to enhance Copilot on Windows 10 and 11, transforming it into a multi-user chat platform. This upgrade would enable multiple users to interact with the AI simultaneously, complete with real-time updates and a shared chat history. While no official release date has been announced, this development hints at Microsoft’s ongoing efforts to integrate AI assistance more deeply into the Windows user experience.
This AI-powered troubleshooting system promises to significantly improve the Windows 11 user experience by automating solutions and providing more accessible support. While still in the patent stage, it offers a glimpse into the future of Windows troubleshooting, where AI plays a central role in ensuring a smooth and efficient computing experience.
